What do I do if I want to complain about my finance agreement?
In the first instance, we recommend that you contact the finance provider directly, as they provide the finance for your purchase, and follow their complaints procedure:
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Klarna’s complaints procedure can be found here.
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Payment Assist can be contacted on 01664 503151 or by using this contact form.
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However, if the complaint is about a retail product you have purchased, then please click here to contact our retail Customer Service Team.
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Alternatively, if the complaint is about Halfords garage services, please click here.