Browse most popular articles in Orders & Transactions
How do I amend or cancel my order?Amending or cancelling services at a store.
We understand that plans change and you might need to amend, change or cancel your in-store service, such as battery or bulb changes. To do this, please click "track my order" to find your booking and to find a day or time that is more suitable for your…
Delivery and order informationFree Next Day Delivery on orders over £20: valid on orders placed by 8pm Sunday to Friday and excludes bulky items, built bikes and online exclusive products.Enter your postcode on the product page to see the expected delivery date for your order. This will then be confirmed during the checkout process…
Ways to return your item(s)There are four easy ways to return your item(s):
In-store: If you’ve changed your mind and need to return your purchase, we will happily offer a refund if this is returned to us at any store within 28 days of purchase and in its original packaging with your proof of purchase.
In-garage:…
What discounts do we offer and how much?We work with other retailers and businesses to ensure our customers get the best deals.
For more information on how much discount you're entitled to please get in touch with your discount provider or check the terms and conditions of your membership.
For use in-store and online.
Blue Light…
How to shop online with Halfords Trade CardTo shop online with Halfords Trade Card, simply login to your Halfords account and add your trade Card Number.
Then, you’ll be able to access exclusive trade prices online. If you don’t have a Halfords account, you'll need to create a new account and add your Trade Card number to enjoy the benefits.
Once…
How long will a store keep my Click & Collect order? Click & Collect orders are held for 7 days from when they are available to pick up before the order is put back into stock by the store.
As long as you have provided your mobile phone number when placing your order, you'll receive a reminder text that your reservation is due to expire. Any extension…
Refund information
How long will my refund take?
We will process your refund within 30 days. Once it is all done on our end, it’s over to your bank. They will usually take 3-5 working days to pop the funds back into your account.
Refunds and customer details
If you are returning an item, either because it is not suitable…
Can someone collect my click and collect order for me and what ID is needed?When you collect your order will need to ensure you bring a copy of the order confirmation which is to be present at the time of collection unless the order was paid for by finance, in which case you must also bring photographic ID in the name of the person who has taken out the finance agreement. Someone…
How will I know when my Click & Collect order will be ready?Your order confirmation will state when your order is due to be ready for collection. This will be followed up by an SMS and email when the order is ready.
Should your order be ready before the date on your confirmation email, our colleagues in store will call you…
How do I track my order?To track your order, simply click here, pop in your order number and the email address you placed it with and you will be able to track its progress.
You do not need a Halfords account to be able to track your order.
