Orders & Transactions

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  • How do I amend or cancel my order? Amending or cancelling services at a store. We understand that plans change and you might need to amend, change or cancel your in-store service, such as battery or bulb changes. To do this, please click "track my order" to find your booking and to find a day or time that is more suitable for your…
  • Delivery and order information Free Standard Delivery on orders over £15; £2.99 for orders under £15. Standard delivery is 2-3 days and excludes bulky items, built bikes and online exclusive products.​Enter your postcode on the product page to see the expected delivery date for your order. This will then be confirmed…
  • Ways to return your item(s) Extended Christmas Returns All items purchased as a gift between 1st October and 24th December 2023 can be returned until 31st January 2024 Returns We offer several ways to return items to us but the fastest way to do this is by returning the item(s) to your nearest store.  If you change your mind…
  • How long will a store keep my Click & Collect order? Click & Collect orders are held for 7 days from when they are available to pick up before the order is put back into stock by the store and the order refunded. As long as you have provided your mobile phone number when placing your order, you'll receive a reminder text that your reservation is due…
  • Refund information How long will my refund take? We will process your refund within 30 days. Once it is all done on our end, it’s over to your bank. They will usually take 3-5 working days to pop the funds back into your account. Refunds and customer details If you are returning an item, either because it is not suitable…
  • I've not received my order what should I do? We cannot guarantee that all items will arrive together. However, if you have been waiting a few days and something is still missing, please click "speak to an agent" via our chat function.   
  • Can someone collect my click and collect order for me and what ID is needed? When you collect your order will need to ensure you bring a copy of the order confirmation which is to be present at the time of collection unless the order was paid for by finance, in which case you must also bring photographic ID in the name of the person who has taken out the finance agreement. Someone…
  • Do you offer a Price Match against other retailers? We are pleased to offer a Price Match Promise. Click the link below to view the full T&Cs and find out what you need to do in order to claim a Price Match. Price Match T&Cs
  • How do I track my order? To track your order, simply click here, pop in your order number and the email address you placed it with and you will be able to track its progress. You do not need a Halfords account to be able to track your order. 
  • How long will it take to receive a refund following a garage cancellation? We aim to process all refunds within 5 days. However, please note that this is a manual process that is subject to normal bank clearing procedures. We’ll contact you to confirm when the refund has been processed. If you have any issues with your refund please contact us here.