How do I amend or cancel my order?Amending or cancelling services at a store.
We understand that plans change and you might need to amend, change or cancel your in-store service, such as battery or bulb changes. To do this, please click "track my order" to find your booking and to find a day or time that is more suitable for your…
Delivery and order information
Extended Christmas Returns
Please note that if you've purchased a product between 1st October – 24th December 2025 you will be able to return it up until 31st January 2026.
Free Standard Delivery on orders over £20; £2.99 for orders under £20. Standard delivery is typically 2-3 days (your lead…
When will I get my VAT receipt?
If you've purchased an item in-store, your VAT receipt is the till receipt you received at the time. If you didn't collect your receipt at the time and need it, please don't hesitate to contact us and we will look into locating your receipt.
If you've placed your order online, invoices…
I've not received my order what should I do?We cannot guarantee that all items will arrive together. However, if you have been waiting a few days and something is still missing, please click "speak to an agent" via our chat function.
How do I track my order?To track your order, simply click here, pop in your order number and the email address you placed it with and you will be able to track its progress.
You do not need a Halfords account to be able to track your order.
How long will a store keep my Click & Collect order? Click & Collect orders are held for 7 days from when they are available to pick up before the order is put back into stock by the store and the order refunded.
As long as you have provided your mobile phone number when placing your order, you'll receive a reminder text that your reservation is due…
Do you accept Love2Shop vouchers and gift cards?Yes, we accept digital Love2Shop vouchers and gift cards in all our retail stores and online. However, paper love2shop vouchers can only be used in-store or in our garages.
