Browse most popular articles in Orders & Transactions
Ways to return your item(s)There are four easy ways to return your item(s):
In-store: If you’ve changed your mind and need to return your purchase, we will happily offer a refund if this is returned to us at any store within 28 days of purchase and in its original packaging with your proof of purchase.
In-garage: For…
How long will a store keep my Click & Collect order? Click & Collect orders are held for 7 days from when they are available to pick up before the order is put back into stock by the store.
As long as you have provided your mobile phone number when placing your order, you'll receive a reminder text that your reservation is due to expire. Any extension…
Delivery and order informationFree Next Day Delivery on orders over £20: valid on orders placed by 8pm Sunday to Friday and excludes bulky items, built bikes and online exclusive products.Enter your postcode on the product page to see the expected delivery date for your order. This will then be confirmed during the checkout process…
Important refund information How long will my refund take?
We will process your refund within 30 days. Once it is all done on our end, it’s over to your bank. They will usually take 3-5 working days to pop the funds back into your account.
Refunds and customer's details
If you are returning an item, either because it is not suitable…
How do I amend or cancel my order?Home Delivery
We will first need to check what stage the order is at - if it has progressed too far through the dispatch process we may sadly be unable to cancel. Please contact us to request this so that we can check on the status - the quickest way to get in touch is via Live Chat so once on…
How do I track my order?To track your order, simply click here, pop in your order number and the email address you placed it with and you will be able track its progress.
You do not need a Halfords account to be able to track your order.
How will I know when my Click & Collect order will be ready?Your order confirmation will state when your order is due to be ready for collection. This will be followed up by an SMS and email when the order is ready.
Should your order be ready before the date on your confirmation email, our colleagues in store will call you…
What ID do I need to bring to pick up my Click & Collect order?Only a copy of the order confirmation is required to present at the time of collection unless the order was paid for by finance, in which case you must also bring photographic ID in the name of the person who has taken out the finance agreement.
How do I return a faulty item?Returning items bought in-store or by Click & Collect
If an item's faulty it's best to return it to the store or garage from where it was purchased / collected, as this is the quickest way to receive your refund. However, you are able to take it to any Halfords store.
Don’t forget your proof…
What discount do I get for being a Blue Light Card holder?As a Blue Light Card holder, you’re entitled to up to 7% discount in store and online, 10% off servicing and a FREE MOT when booked with a full or major service, 1/2 price wheel alignment and free puncture repair at our garages.
Full details are available on the Blue Light Card website. …
