Refund information

How long will my refund take?

We will process your refund within 30 days. Once it is all done on our end, it’s over to your bank. They will usually take 3-5 working days to pop the funds back into your account.

Refunds and customer details

If you are returning an item, either because it is not suitable or faulty, we offer the right to a refund. During the refund process, we take your name, address, and postcode. This is part of our Refunds Policy and is designed to protect our customers by preventing and detecting criminal or fraudulent activity. All information is stored in accordance with the GDPR.

Refunding Non-Halfords Gift Cards

If you require a refund for a purchase made using a non-Halfords gift card, this can be refunded in the form of a Halfords gift card for the equivalent amount. The only exception is the One For All card where the refund can be transferred straight back onto the card. Our standard returns policy applies in all cases.

Can I get a VAT refund?

Unfortunately, not, we are not part of the VAT refund scheme.

I have not received my refund who do I contact?

If you have returned your items and have not received your refund, please contact us by clicking here - The quickest way is via Live Chat, just look for the "Chat with an Expert" button in the bottom-right corner. 

Alternatively, if you paid by Klarna, please contact their Customer Service team on 0808 189 3333 who will be able to help.

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