Browse most popular articles in Returns & Refunds

• Returns Process
• How do I amend or cancel my order? Amending or cancelling services at a store. We understand that plans change and you might need to amend, change or cancel your in-store service, such as battery or bulb changes. To do this, please click "track my order" to find your booking and to find a day or time that is more suitable for your…
• How long will it take to receive a refund following a garage cancellation? We aim to process all refunds within 5 days. However, please note that this is a manual process that is subject to normal bank clearing procedures. We’ll contact you to confirm when the refund has been processed. If you have any issues with your refund, please contact us here.
• How long does it take to get a refund for an item bought at the store/online? If you've purchased an item from our stores or our website and you need to return your item please click here for more information on how to do this.  Once returned to us refunds can take between 3-8 working days depending on your bank processes. Please see below for further information: ** From…
• How long does it take to receive a refund? Once your refund has been processed at our end, it usually takes 3-5 working days for your bank to pop the money back into your account. If you need a refund, please click here to contact us.
• What counts as proof of purchase? The following are acceptable forms of proof of purchase: Till receipt Confirmation email E-receipt The order number Text confirmation with the order confirmation number