Browse most popular articles in Returns & Refunds

• How do I amend or cancel my order? Amending or cancelling services at a store. We understand that plans change and you might need to amend, change or cancel your in-store service, such as battery or bulb changes. To do this, please click "track my order" to find your booking and to find a day or time that is more suitable for your…
• Ways to return your item(s) Extended Christmas Returns All items purchased as a gift between 1st October and 24th December 2023 can be returned until 31st January 2024 Returns We offer several ways to return items to us but the fastest way to do this is by returning the item(s) to your nearest store.  If you change your mind…
• Refund information How long will my refund take? We will process your refund within 30 days. Once it is all done on our end, it’s over to your bank. They will usually take 3-5 working days to pop the funds back into your account. Refunds and customer details If you are returning an item, either because it is not suitable…
• How do I return a faulty item or an item damaged during delivery? Returning items bought in-store or by Click & Collect If an item is faulty it's best to return it to the store or garage from where it was purchased/collected, as this is the quickest way to receive your refund. However, you are able to take it to any Halfords store.  Don’t forget your proof…
• Returning your bike We’re sure you’ll love your new bike or e-bike from Halfords, but if you change your mind and decide you no longer want the bike you've purchased, you have the right to return that bike within 14 days from the date of purchase, even if that bike has been used.  In order to be eligible for a…
• How long will it take to receive a refund following a garage cancellation? We aim to process all refunds within 5 days. However, please note that this is a manual process that is subject to normal bank clearing procedures. We’ll contact you to confirm when the refund has been processed. If you have any issues with your refund please contact us here.
• How long does it take a refund to go back into my account? Once processed, refunds can take up to 10 working days to arrive in your account, depending on the speed at which your bank processes them. For more information on the refund process, please click here.
• Faulty product We're sorry to hear there's an issue with a product you've purchased. So that we can help resolve this for you, please take the item to any Halfords store with your proof of purchase. A colleague will inspect the item and advise further.For further information on how to do this please click here.
• What counts as proof of purchase? To be able to return an item or order you'd need to provide proof of purchase. But what counts as proof of purchase? Any of the following would be considered: Till receipt Confirmation email E-receipt Your order number Text confirmation with the order number included Please note: that for Nextbase,…
• Returning items that contain hazardous materials All products that contain substances that are flammable, pressurised, damaging to the environment, irritant or harmful, are classified as "hazardous items". These items are classified as dangerous goods in the EU. When transporting and handling these items, specific guidelines must be followed. Please…