Browse most popular articles in Returns & Refunds

• Ways to return your item(s) There are four easy ways to return your item(s):  In-store: If you’ve changed your mind and need to return your purchase, we will happily offer a refund if this is returned to us at any store within 28 days of purchase and in its original packaging with your proof of purchase. In-garage: For…
• Refund information How long will my refund take? We will process your refund within 30 days. Once it is all done on our end, it’s over to your bank. They will usually take 3-5 working days to pop the funds back into your account. Refunds and customer details If you are returning an item, either because it is not suitable…
• How do I return a faulty item or an item damaged during delivery? Returning items bought in-store or by Click & Collect If an item's faulty it's best to return it to the store or garage from where it was purchased / collected, as this is the quickest way to receive your refund. However, you are able to take it to any Halfords store.  Don’t forget your proof…
• Returning your bike In addition to your usual rights of return, and subject to the remainder of this section, if you change your mind and decide you no longer want a bicycle (" bike") that you have purchased, you have the right to return that bike within 14 days from the date of purchase, even if that bike has been used.  In…
• What counts as proof of purchase? To be able to return an item or order you'd need to provide proof of purchase. But what counts as proof of purchase? Any of the following would be considered: Till receipt Confirmation email e - receipt Your order number Text confirmation with the order number included Please note that for Nextbase,…
• Returning items that contain hazardous materials All products that contain substances that are flammable, pressurised, damaging to the environment, irritant or harmful, are classified as "hazardous items". These items are classified as dangerous goods in the EU. When transporting and handling these items, specific guidelines must be followed. Please…
• Can I return my sat nav? We will happily offer a refund or exchange within 28 days of purchase, provided you return it to us in its original and unused condition with your proof of purchase. Please note: We may need to verify the serial number on your receipt against the serial number on the item being returned.
• Can I return a refurbished item? If you’ve bought a refurbished product and change your mind about the purchase, you'll need to return it to the store or garage that you collected it from within 14 days of purchase. Please note the item must be returned unused in its original packaging. This does not affect your statutory rights.  If…