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• Am I eligible for Klarna finance? Your eligibility for finance from Klarna will be subject to your individual circumstances. However, you will need to: be 18 years or older have a valid mobile telephone number and email address have a UK home address have a credit/debit card that will be valid for 60 days or more after placing your…
• How do the 12, 24, 36 and 48 months Klarna finance options work? Once your Klarna account is set up, you will receive emailed monthly statements. You are responsible for making the agreed repayments on time and in full. You can choose to make a manual payment each month or set up automated direct debit payments via your online Klarna account or the Klarna app. Visit…
• What happens if I cancel my order which was paid for with Klarna finance? Once we have processed the cancellation or return of your item/s, Klarna will process a refund in 5-7 working days. In the case of a return or cancellation of an order where you have not yet paid, no refund will be made.
• How to contact Payment Assist Should you wish to contact Payment Assist regarding your payment plan, you can call them on 01664 503151 between 9am-6pm, Monday to Friday. You can also email: admin@payment-assist.co.uk.  Live chat is manned from 9am-6pm Monday-Friday, and 9am-3pm on Saturdays. They can also be contacted via post…
• How do I apply for finance? The finance application process starts at the checkout. Once you have everything you need in your basket, proceed to checkout and enter your billing details. In the "Choose a payment method" section you will then see "Halfords Flexible Finance" - select this and click "Apply now".
• Will I be credit checked for Klarna finance? If you choose the 3 months interest-free option, Klarna will only conduct a soft-search assessment that will not affect your credit rating. However, Klarna will conduct a full credit check if you apply for 12, 24, 36 or 48 months finance.
• How does the Klarna pay in 3 finance option work? Using the pay in 3 option allows you to divide the cost of your purchase over 3 equal payments with no interest. These payments are automatically collected from the debit or credit card you enter at checkout whether you place your order instore or online. The first instalment will be collected when…
• I've not received my Klarna finance refund, what do I do? If you have returned your unwanted items but have not received your refund, please contact Klarna’s Customer Service team on 0808 189 3333 who will be able to help.
• How will I know when my Klarna credit agreement has started? Once Klarna receives confirmation from Halfords that your purchased goods have been dispatched/received, Klarna will start your credit agreement and send you a welcome letter, including your payment schedule, by email. This email will be sent to the address you provided when you applied for credit. If…
• Can I use Klarna to finance my new e-bike? At Halfords, it’s easier than ever to get the e-bike of your dreams. You can pay later with Klarna on every new e-bike, to help you spread the cost into affordable monthly instalments. Please click here to read further information regarding using Klarna to finance an e-bike. If you would like…