Browse most popular articles in Click & Collect

  • How long will a store keep my Click & Collect order? Click & Collect orders are held for 7 days from when they are available to pick up before the order is put back into stock by the store and the order refunded. As long as you have provided your mobile phone number when placing your order, you'll receive a reminder text that your reservation is due…
  • Can someone collect my click and collect order for me and what ID is needed? When you collect your order will need to ensure you bring a copy of the order confirmation which is to be present at the time of collection unless the order was paid for by finance, in which case you must also bring photographic ID in the name of the person who has taken out the finance agreement. Someone…
  • How will I know when my Click & Collect order will be ready? Your order confirmation will state when your order is due to be ready for collection. This will be followed up by an SMS and email when the order is ready.  Should your order be ready before the date on your confirmation email, our colleagues in store will call you…
  • Click & Collect - Bike orders and built bikes When you add a bike to your basket you have the option to have your bike built by our experts for £10 or you can collect it as a boxed bike (unbuilt) for free. Also if your bike is over £350 we’ll build it for free. If you forget to add your bike build to your order, simply let us know by clicking…
  • How do I place a Click & Collect order? Once you have found your item, simply follow the steps listed on the right-hand side of the product page and add your postcode when prompted. You will then be able to choose between Click & Collect or Home Delivery and see the earliest the product will be available in your closest stores.  
  • How do I find out if the store has stock of the item I'm after? To see if your local store has stock of an item for the date you require it, select the item you're looking for and enter your postcode.  This will select the nearest stores to you and show you if it can be collected within 1 hour, meaning it's in-store, or show the earliest date it can be delivered…
  • How can I find out when there will be more stock? Many of our bike pages will either show when an item is due back in or even allow you to sign up for email alerts when the bike is back in stock (selected bikes only).  Should those options not be available, or if you are looking for a different type of product, click here to contact us - the…