How do I amend or cancel my order?
Amending or cancelling services at a store.
We understand that plans change and you might need to amend, change or cancel your in-store service, such as battery or bulb changes. To do this, please click "track my order" to find your booking and to find a day or time that is more suitable for your needs.
Home Delivery
We will first need to check what stage the order is at - if it has progressed too far through the dispatch process we may sadly be unable to cancel. Please contact us to request this so that we can check on the status - the quickest way to get in touch is via Live Chat so once on that page please click "Chat with an Expert" in the bottom right corner.
Click & Collect
To cancel Click & Collect orders please click here, then enter your email address and order number, and click "check status". Just below the store address, click "cancel order".
Once your request has been processed, we will send you an email to confirm. Once you have received your email to confirm, refunds usually take 3-5 working days to appear in your account (this time will be dependent on your card provider).
Amending orders
Sadly, we are unable to amend the details of your order once it has been submitted. However, we may still be able to assist - please read on to find out how.
Home Delivery
If there is information missing from a delivery address, such as house number or postcode, despite not being able to directly amend the address we are able to pass this information to the courier prior to them delivering your parcel. Please contact us to request this - the quickest way to get in touch is via Live Chat so once on that page please click "Chat with an Expert" in the bottom right corner.
In some circumstances, if we are unable to contact the courier, we can request cancellation of the delivery and return the parcel to sender (RTS).
Click & Collect
The original order can be cancelled and you can then place a new order with the correct details. Steps to cancel your order are shown in the section above.
Built bike collection appointments
If you have booked an appointment to collect your built bike but can longer attend at the selected time and date, please visit your chosen store to arrange an alternative appointment. Where possible a colleague will book an alternative time and date for you to collect your built bike and have it set up to your requirements.
If there are no suitable appointments available in the diary then the store colleague will make every effort to accommodate your needs alongside other bookings in the diary, but please be aware that you may experience a longer wait time when you arrive to collect your built bike.
Returning Online or Click and Collect Orders
For more information on returning your order please click here.