Technology FAQs
Select from the below to see answers to our most frequently asked technology questions.
Can I return my sat nav?
We will happily offer a refund or exchange within 28 days of purchase, provided you return it to us in its original and unused condition with your proof of purchase. We may need to verify the serial number on your receipt against the serial number on the item being returned.
Do I need to update my sat nav?
Yes, it's a good idea to update your sat nav every 3-6 months to ensure you have all the new roads on your device. If you need any help with the process, you'll need to make sure your sat nav is registered on the manufacturer's website. Once you're all registered, you'll need to browse your manufacturer's website for updates. after you have found the update you will need to download the update and connect your sat nav to your computer. This should update your sat nav but if you have any issues please pop into your local store and we'll be happy to explain the process.
Why do we need a digital switchover for audio?
DAB is set to replace analogue radio, or FM, at some point in the future. Similar to the TV switchover in 2012, switching to digital broadcasting will open up more space on the airwaves and offer a greater choice of stations to listen to. It's proposed that all national stations make the jump to DAB, although there will be a few local stations that will remain on FM. AM services will either move to FM or digital.
How do I update my sat nav?
In order to keep your satellite navigation unit in tip-top working order, it's recommended that you update your unit as often as possible. This makes sure that it has the most up to date system and mapping information available. In order to do this, you would need to connect your device to your PC or Mac or you may be able to do via Wi-Fi or a wireless network. Please follow the individual product information provided with your device.
How do I get my free Lifetime maps/cameras?
You'll need to register your device either on the unit itself (if built-in WiFi) or by connecting it to a computer to activate the Lifetime maps. To download the latest version, reconnect to WiFi or your computer and the device will automatically find the latest version of the maps. Please refer to your instruction manual.
Technology fitting and vehicle warranty
Some vehicle manufacturers or independent retailers have warranties which become void after the fitting of aftermarket stereos, or the hardwiring of dashcams or sat nav units. We'd recommend that you should check the Terms and Conditions of your warranty prior to having any such work carried out. It may be that the retailer or dealership you bought the vehicle from would have a list of approved dealerships for such installations. It's up to you where you decide to go, and we'd be happy to help should you choose us.