Getting in Touch

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  • Contact Us
  • How do I raise a concern or make a complaint? Halfords prides itself on offering quality products & services, which is why when things don’t go to plan, we want to make sure you get the support needed to solve any problems you may have.  If you have a concern with our stores, garages or mobile experts, the quickest way to reach us is…
  • How do I contact my local store? You will find the answer to most queries in our FAQs using the search bar above. Queries for your local store are initially handled by Customer Support so if you are unable to find what you need, please contact us via Live Chat. We are able to resolve most queries via this route but should you need…
  • Write to us If you wish to write to us, please send the following to this address; Halfords Customer Support, Halfords Group PLCIcknield Street DriveWashford WestRedditchWorcestershireB98 0DE
  • FCA regulated products and services complaints procedure At Halfords Group, we are committed to providing our customers with the best possible service. We take accountability and want to make sure we deliver on our promises, however, we understand that sometimes things do not always go to plan, and we may need to put things right. If things do not go to plan…
  • Who should I contact if I’m not satisfied with work completed on my vehicle? We always strive to complete repairs to a high standard and all our repairs come with a 2 year/24 month quality guarantee. Should you experience any issues with the work we have carried out within that time, you should contact your local garage who will be best placed to advise on any necessary inspections…
  • When is my local Halfords store open? Take a look at our store locator page. Simply pop in your postcode and your local store's opening hours will be shown.  
  • Update on existing case If you are waiting for an update on an existing case, one of our Experts will be in touch as soon as possible via your preferred method of contact.  If you need to speak to an agent about something else, simply click the 'Chat with an Expert' button in the bottom right-hand corner of your browser.   
  • Leave us a review! We really appreciate any feedback you wish to leave us and the time you have taken to provide us with your thoughts, we regularly monitor our Trustpilot and Google Reviews pages and if you want to give us some feedback of your own, it would be more than welcome!
  • Store and garage information Find a local store or garage  Store near me Recycling Electric recycling Waste Electrical and Electronic Equipment (WEEE) otherwise known as e-waste - is the fastest-growing waste stream within the UK, and the UK produces more WEEE waste per person than any country globally (other than Norway). Approximately…