Getting in Touch

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  • How do I contact my local store? You will find the answer to most queries in our FAQs using the search bar above. Queries for your local store are initially handled by Customer Support so if you are unable to find what you need, please contact us via Live Chat. We are able to resolve most queries via this route but should you need…
  • What job vacancies do you have? We currently have a number of exciting job opportunities in out retail stores, garages, in logistics and in our Support Centre. Visit our dedicated page and you will be able to view descriptions of all the jobs on offer. If you see one you are interested in, you can apply straight away! Visit our Careers'…
  • How do I raise a concern or make a complaint? What should I do first? Halfords prides itself on offering quality products & services, which is why when things don’t go to plan, we want to make sure you get the support needed to solve any problems you may have.  Retail stores: If you have a concern regarding one of our Retail stores, click…
  • Write to us Halfords Customer Support, Halfords Group PLCIcknield Street DriveWashford WestRedditchWorcestershireB98 0DE
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  • When is my local Halfords store open? Take a look at our store locator page. Simply pop in your postcode and your local store's opening hours will be shown, alongside our extended Christmas opening hours.   
  • Alternative Dispute Resolutions (ADR) If you are still dissatisfied with the outcome of your complaint, then you have the right to refer it to an alternative dispute resolution (“ADR”) provider. A list of certified ADR providers can be found at www.tradingstandards.uk. Halfords is not obliged to use a specific ADR provider or procedure;…
  • FCA Regulated Products and Services Complaints Procedure At Halfords Group, we are committed to providing our customers with the best possible service. We take accountability and want to make sure we deliver on our promises, however we understand that sometimes things do not always go to plan, and we may need to put things right. If things do not go to plan…
  • Are assistance dogs allowed in store? Yes! Assistance dogs are welcome in our stores and garages.Find your local store or garage