Browse most popular articles in Customer Support

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• How do I raise a concern or make a complaint? Halfords prides itself on offering quality products & services, which is why when things don’t go to plan, we want to make sure you get the support needed to solve any problems you may have.  If you have any concerns or complaints about our stores, garages or mobile experts, the quickest way…
• FCA regulated products and services complaints procedure At Halfords Group, we are committed to providing our customers with the best possible service. We take accountability and want to make sure we deliver on our promises, however, we understand that sometimes things do not always go to plan, and we may need to put things right. If things do not go to plan…
• Leave us a review! We really appreciate any feedback you wish to leave us and the time you have taken to provide us with your thoughts, we regularly monitor our Trustpilot and Google Reviews pages and if you want to give us some feedback of your own, it would be more than welcome!
• Update on existing case If you are waiting for an update on an existing case, one of our Experts will be in touch as soon as possible via your preferred method of contact.  If you need to speak to an agent about something else, simply click the 'Chat with an Expert' button in the bottom right-hand corner of your browser.   
• High levels of contact We're currently experiencing a high volume of contact on our phone lines. We're still here if you need us, our live chat option is the quickest way to get in contact with us. Simply click the "Chat with an Expert" button in the bottom-right corner of the screen.  
• UGC Privacy Policy Online Content Upload Terms and Conditions These terms set out how Halfords Group PLC (“Halfords”) will use direct uploads of user photos, text, graphics, audio, video, location information and comments generated by you and which you have agreed that we can use (“User Content” or “User Generated…