Returning your bike
We’re sure you’ll love your new bike or e-bike from Halfords, but if you change your mind and decide you no longer want the bike you've purchased, you have the right to return that bike within 14 days from the date of purchase, even if that bike has been used.
In order to be eligible for a bike return, bikes must be clean and in as-new condition. With the exception of minor superficial dirt, paragraph 1 will not apply to bikes that are dirty, scratched or otherwise damaged.
The cancellation right set out in this section does not apply in the case of the following bikes, which may only be returned if they are either unused or faulty:
- Mechanical bikes which were purchased before 25 December 2021, E-bikes that were purchased before 25 June 2021; or
- Bikes that were purchased and/or have been used for commercial use.
Returns of used bikes can only be accepted in-store. To exercise your right to return a bike, please take the bike to any Halfords store or, if the bike was purchased online, to your nearest Halfords retail store.
You must bring the manuals, the charger and battery key for e-bikes, and any other components, along with the bike, and have your receipt or the online order confirmation in order to be eligible for a return. Halfords reserves the right to refuse to return or exchange any used bike for which you do not have a receipt or order confirmation.
We will refund you on the credit card or debit card used by you to pay. If you used a gift card to pay for the bike, we will refund you via gift card. If the bike was purchased using Klarna, we expect that Klarna will process your refund within 5-7 days of the date of return.