Delivery and order information

Free Standard Delivery on orders over £15; £2.99 for orders under £15. Standard delivery is 2-3 days and excludes bulky items, built bikes and online exclusive products.
Enter your postcode on the product page to see the expected delivery date for your order. This will then be confirmed during the checkout process and in your confirmation email.

*Please note our couriers do not collect or deliver on a bank holiday.

Customer information

We're committed to keeping you safe. We've put in place extra safety measures that may result in your delivery taking longer than normal to be delivered.

Delivery options and prices

The delivery information below applies to all orders placed by 8pm Sunday-Friday.

Fastest Delivery

Next day for Halfords items but up to 3 days for online exclusive items.

  • Fastest Delivery      £4.99
Non-standard items

Bikes, bulky items, and online exclusive products take longer for us to deliver. Please check the delivery time on your chosen product carefully and provide a mobile number and email address during the checkout process so we can keep you up to date with your order delivery status.

Kids Bikes Boxed & Unbuilt over £20 Free Up to 2 working days
Kids Bikes Boxed & Unbuilt under £20 £3.99 Up to 2 working days
Adult Bikes Boxed & Unbuilt FREE Up to 2 working days
Adult Bikes Built £35 Up to 5 working days*

*Selected adult bikes can be delivered built for £35; these will be delivered within 9 working days.  Bike build is Monday to Friday only.

Bulky Items

Bulky Items - 2-person delivery  £39.99   Up to 5 working days**

**Metal storage/2-person delivery. Some online exclusive bulky items sent directly from the supplier can take up to 10-14 working.

Online exclusive
  • Online exclusive products over £15         FREE      Up to 10 working days
  • Online exclusive products under £15      £2.99       Up to 10 working days

Online exclusive Items are sent to you directly from the supplier.

Where do you deliver to?

We can deliver your order to addresses in the UK, but unfortunately, we're unable to deliver to non-UK destinations (such as the Republic of Ireland, Channel Islands, BFPO addresses and PO boxes) at this time.

Deliveries to non-mainland UK addresses and remote locations (such as the Scottish Isles, Isle of Man, Northern Ireland and the Scottish Highlands) may take a bit longer to reach you.

General delivery information

We'll do everything we can to meet the delivery times above, but sometimes they may be affected by factors outside of our control and can't be guaranteed. We'll let you know if we become aware of an unexpected delay. For further details, please see our full Terms & Conditions.

Returning items that contain hazardous materials

All products that contain substances which are flammable, pressurised, corrosive, damaging to the environment, irritant or harmful, are classified as "hazardous items". These items are classified as dangerous goods in the EU. When transporting and handling these items specific guidelines must be followed. If you want to return such items to Halfords, you must follow the guidelines set out below. Please use the returns instructions on your dispatch note and the guidance below. If you’re returning a hazardous item from outside the UK, please contact our customer service team for information.


Where possible, use the original packaging when sending back the product to us. This packaging already comes with the labelling and packaging formats that you need to apply. If your Halfords parcel was damaged, please use new packaging to send the product back to us. To the new packaging, please apply the additional labels included in your parcel. If you cannot locate your additional labels, copies can be downloaded using the link below. Please ensure you download and apply all the labels present on your original packaging.

How do I place an order?
  • Placing an order is simple.
  • Choose your item.
  • Type in your postcode to see delivery options
  • Click reserve/buy
  • You can add as many items as you like
  • When you've finished, click "checkout", pay for the items and let us do the rest. Your items will be with you as soon as possible.
Can I choose my own delivery time?

Currently, we are not able to provide dedicated delivery slots. On the day of your delivery, our couriers typically work between 9am-6pm. During busy times of the year, they may attempt to deliver before 9am and up to 8pm.

My order is late, what do I do?

We are sorry to hear that your order has not arrived on time. Orders can be delivered up to 9pm in some instances. If your order is not delivered on the correct day then please contact us with your order reference number, and we will be happy to investigate for you. Unfortunately, we are unable to provide specific times for delivery.

Something is missing from my order, what do I do?

We cannot guarantee that all items will arrive together. However, if you have been waiting a few days and something is still missing, then get in touch and we will sort it out.

Will all items I order come in one package?

Sometimes it's not possible to package all items together in one order. Instead, we may send your order in multiple packages and use different couriers for delivery. You can track your orders online, and don't worry, we'll only charge you one price for all deliveries.

Will my order be safely delivered?

We do everything we can to protect your packages. You'll need to provide a signature for most items. If we can't get one, we'll try again. If your package doesn't require a signature, our couriers may leave your parcel with a neighbour.

What is your DX 2-Man delivery service?

Our DX-2 Man delivery service is our specialist service for large orders. Delivery from our DX 2-Man team can take up to 3 working days, although this can increase to 5 days in certain circumstances. We'll stay in touch and tell you if your delivery is likely to be delayed.

Why do I have to pay a delivery surcharge?

We try as hard as possible to keep delivery costs low, but we must apply a delivery surcharge to some remote locations. The surcharge covers the extra costs for our couriers. You'll see any additional delivery charges on the payment screen.

My order has failed, but I think I have been charged. What do I do?

We're here to help. Contact us as soon as possible with all your details and we'll do everything we can to sort out the situation.

Why have I been asked to verify my order?

There's nothing to worry about. Sometimes we need to check some details before sending your parcel. You'll just need to contact us and answer a few questions, and your order will be on its way.

Where can I get additional labels?

Download additional labels here.

If you need further assistance please click the 'Chat with an Expert' button at the bottom of the page.

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